Welcome to Pacifica Group

Safe hands for services in the domestic appliance, heating and renewable energy sectors.

Delivering trust in your brand

We are the UK’s largest independent providers of home appliance, heating and renewable technology services. Offering our clients and customers a range of services including installation, inspection, repair, and replacement.

With a clear focus on outstanding service that sets us apart. Our ultimate aim is to enhance your reputation by providing service solutions that reinforce trust and confidence in your brand.

Founded in 2003, our group has grown to become a major supplier to the domestic support services industry in the UK and Europe. Our unique range of services empowers us to assist a wide spectrum of customers, from manufacturers and retailers to energy providers, local authorities and direct domestic support.

Specialists in Support Service Solutions

Our services are delivered by our specialist group divisions:

Engineer repairing washing machine
Appliance services

Pacifica Appliance Services controls and manages an expert workforce of over 140 directly-employed engineers and gadget technicians. Technical expertise gained over many years, combined…

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Gas engineer repairing boiler
Home Services

Based in the North East of England and enjoying national coverage. Pacifica Home Services has years of experience in providing a fast and professional service to customers requiring…

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UK Warranty call centre
UK Warranty

We’re specialists in end-to-end warranty services, from creation to delivery. Our expertise means we’re perfectly placed to represent your brand and use our skills to support your…

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0800repair engineer visiting
0800 Repair

With engineers throughout the UK, our team are specialists in fast, professional repair services for Domestic Appliances and Heating systems. Services also include installation and…

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Software engineer
Software Services

In a world where businesses and consumers are increasingly connected, our software offers the latest in flexible solutions to ensure real-time, efficient communications at every…

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Pylon and roads photo
Oakes Energy Services

Renewable energy systems are designed to reduce consumption costs whilst at the same time helping to reduce reduce the environmental impact energy has on the planet. Oakes are approved…

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Serving the best – our clients and customers

  • Howdens
  • Allianz
  • Co Op
  • ao.com
  • Hisense
  • Currys PC World
  • Allianz
  • Shop Direct
  • LG
  • Sony

What they say about us

Hisense logo
Help in a crisis
By Howard Grindrod | Vice president of Hisense UK


“Pacifica are demonstrating how good they are in a crisis”

Howdens logo
Proactive national service
By Mark Broad | Head of Aftersales at Howdens Joinery Co

“
Making sure its employed field engineers that are entering consumers homes are equipped with PPE and follow a strict regime to ensure the safety of all their clients customers. All at Pacifica/0800 Repair should be extremely proud of yourselves. Keep up the good work and stay safe all.”

Very Logo
Support when it's needed
By Lesley Povah | The Very Group Warranty 


“We also appreciate not only your offer to support us as our business is adjusting to the many challenges presented, but the speed in which this has been switched on”

Latest News

Heating installation
Eligible homes in Gateshead to receive ‘Green Packs’ that unlock Government funding

Independent energy study uncovers £154million of Government funding available to householders in Gateshead, with most…

Mon 28 June 21

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FareShare North East Vans
Pacifica Group’s support of FareShare helps rescue surplus food for over 12,000 meals

Pacifica Group’s ongoing support of FareShare has helped rescue enough surplus food for the equivalent of over 12,000…

Fri 11 June 21

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ISO:27001 Information Security Management System
Pacifica Group retains 4 ISO Certificates upon re-award of ISO:27001

On 14th May Pacifica Group received recertification of their ISO:27001 Information Security Management System (ISMS).…

Wed 02 June 21

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