Delivering trust in your brand
We are the UK’s largest independent providers of home appliance, heating and renewable technology services. Offering our clients and customers a range of services including installation, inspection, repair, and replacement.
With a clear focus on outstanding service that sets us apart. Our ultimate aim is to enhance your reputation by providing service solutions that reinforce trust and confidence in your brand.
Founded in 2003, our group has grown to become a major supplier to the domestic support services industry in the UK and Europe. Our unique range of services empowers us to assist a wide spectrum of customers, from manufacturers and retailers to energy providers, local authorities and direct domestic support.
Specialists in Support Service Solutions
Our services are delivered by our specialist group divisions:
Pacifica Appliance Services controls and manages an expert workforce of over 140 directly-employed engineers and gadget technicians. Technical expertise gained over many years, combined…Find out more
Based in the North East of England and enjoying national coverage. Pacifica Home Services has years of experience in providing a fast and professional service to customers requiring…Find out more
We’re specialists in end-to-end warranty services, from creation to delivery. Our expertise means we’re perfectly placed to represent your brand and use our skills to support your…Find out more
With engineers throughout the UK, our team are specialists in fast, professional repair services for Domestic Appliances and Heating systems. Services also include installation and…Find out more
In a world where businesses and consumers are increasingly connected, our software offers the latest in flexible solutions to ensure real-time, efficient communications at every…Find out more
Oakes Energy Services
Renewable energy systems are designed to reduce consumption costs whilst at the same time helping to reduce reduce the environmental impact energy has on the planet. Oakes are approved…Find out more
Serving the best – our clients and customers
What they say about us
Help in a crisisBy Howard Grindrod | Vice president of Hisense UK
“Pacifica are demonstrating how good they are in a crisis”
Proactive national serviceBy Mark Broad | Head of Aftersales at Howdens Joinery Co
“ Making sure its employed field engineers that are entering consumers homes are equipped with PPE and follow a strict regime to ensure the safety of all their clients customers. All at Pacifica/0800 Repair should be extremely proud of yourselves. Keep up the good work and stay safe all.”
Support when it's neededBy Lesley Povah | The Very Group Warranty
“We also appreciate not only your offer to support us as our business is adjusting to the many challenges presented, but the speed in which this has been switched on”
FareShare – Impact report: April 2021 – December 2021
Pacifica Group’s ongoing support of FareShare helped us to rescue and redistribute enough surplus food for the…
Fri 17 December 21Read More
Pacifica Group appoints highly experienced financial specialist Stuart Hall as new CFO
Pacifica Group, the UK’s leading appliance repair and domestic energy services company, has appointed Stuart Hall as…
Fri 17 December 21Read More
Pacifica Group helps local carers clean up with dishwasher donations
Pacifica Group has donated the first batch of dishwashers to local carers and healthcare workers.
Tue 23 November 21Read More