Pacifica Appliance Services

Delivering contracted, first-line support for brown- and white-goods manufacturers, mobile phone and gadget suppliers, leading retail groups and insurance companies.

How we work

Pacifica Appliance Services controls and manages an expert workforce of over 140 directly-employed engineers and gadget technicians. Technical expertise gained over many years, combined with a highly effective engineer management structure, has helped us become one of the largest and most-trusted appliance engineer workforces in the UK.

At a glance

Working primarily with manufacturers, insurance companies and retailers, we are able to deliver a service and support solution with UK-wide coverage that enhances and consolidates the brand reputations of our partners.

Repair icon
250k

Appliance Repairs Per Annum

Customer icon
1m

Customer Interactions Handled per Annum

Washing Machine
50k

Workshop Repairs Per Annum

Our field-based and branded services

These services are trusted by some of the world’s leading manufacturers, because our attention to detail and thorough approach The service includes:

  • Specific training for each brand
  • Uniform and ID Cards
  • Continuous Improvement process through field audits
  • Professional training from our in-house engineer training academy
  • Vehicle tracking and behaviour monitoring
  • Specialist route planning team
  • Extensive field management support
  • In-house software providing real-time updating
  • Disclosure and barring service DBS (CRB) checked
  • Manufacturer approved
  • Large UK based Customer Contact Centre
0800repair engineer visiting
Largest independant, directly employed, appliance repair company in the UK
Engineer underaking a repair
In-House, Directly Employed Engineers

Pacifica provides its clients with access to the largest independant directly employed workforce in the UK

Collect, Repair & Return Icon
CRR Management & Repair

Fully accredited facitities for the Collect, Repair & Return (CRR) of Brown Goods, Gadget and PCs for both the retailer and manufacturer.

Spares Storage and Distribution Icon
Spares Storage and Distribution

Company owned, UK based spares distribution centre. Currently storing over 100,000 lines of spare parts for our White & Brown goods clients

UK Based Contact Centre Icon
UK Based Contact Centre

Customer and Client contact centre, currently handling over 20,000 customer interactions per week including phone, web-chat, email and online services

Repair Academy

Training with our Repair Academy

The future of our industry is important to us and our clients too. That’s why in 2015 we set up the Repair Academy to nurture and train young engineers. Our first ten students started a fourteen-week course in 2015, and then went through a further period working alongside our senior engineers.

A standard apprenticeship lasts 3 years and involves repeated testing. Our venue has both standard classrooms and a huge training kitchen/workshop which includes a number of free-standing and integrated products. Different flooring types and kitchen designs are there to provide a realistic environment for installation and de-installation. This idea was taken from a manufacturer’s Training Academy following 2014 visit to Korea.

Working together with

  • Sony logo
  • Vestel logo
  • Argos logo
  • Ao logo
  • Aeg blk logo
  • LG logo
  • Littlewoods blk logo
  • Servis logo
  • Electrolux blk logo
  • Shopdirect logo
  • Lamona logo
  • Sharp blk logo
  • Hisense logomaster
Interested in working with us? Let us know and we'll be happy to arrange a meeting to discuss your requirements.

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