How we work
Pacifica Appliance Services controls and manages an expert workforce of over 140 directly-employed engineers and gadget technicians. Technical expertise gained over many years, combined with a highly effective engineer management structure, has helped us become one of the largest and most-trusted appliance engineer workforces in the UK.
At a glance
Working primarily with manufacturers, insurance companies and retailers, we are able to deliver a service and support solution with UK-wide coverage that enhances and consolidates the brand reputations of our partners.
Appliance Repairs Per Annum
Customer Interactions Handled per Annum
Workshop Repairs Per Annum
Our field-based and branded services
These services are trusted by some of the world’s leading manufacturers, because our attention to detail and thorough approach The service includes:
- Specific training for each brand
- Uniform and ID Cards
- Continuous Improvement process through field audits
- Professional training from our in-house engineer training academy
- Vehicle tracking and behaviour monitoring
- Specialist route planning team
- Extensive field management support
- In-house software providing real-time updating
- Disclosure and barring service DBS (CRB) checked
- Manufacturer approved
- Large UK based Customer Contact Centre
Training with our Repair Academy
The future of our industry is important to us and our clients too. That’s why in 2015 we set up the Repair Academy to nurture and train young engineers. Our first ten students started a fourteen-week course in 2015, and then went through a further period working alongside our senior engineers.
A standard apprenticeship lasts 3 years and involves repeated testing. Our venue has both standard classrooms and a huge training kitchen/workshop which includes a number of free-standing and integrated products. Different flooring types and kitchen designs are there to provide a realistic environment for installation and de-installation. This idea was taken from a manufacturer’s Training Academy following 2014 visit to Korea.
Working together with
With engineers throughout the UK, our team are specialists in fast, professional repair services for Domestic Appliances and Heating systems. Services also include installation and…Find out more
Based in the North East of England and enjoying national coverage. Pacifica Home Services has years of experience in providing a fast and professional service to customers requiring…Find out more
We’re specialists in end-to-end warranty services, from creation to delivery. Our expertise means we’re perfectly placed to represent your brand and use our skills to support your…Find out more